Relationship Retained.

Every person has a story.  Simple late payments to life altering events thread through the lives of your customers.  Our objective is to listen and help the customer resolve their issues while maintaining your relationship with the customer.

ACT receivables management offers the scalable flexibility to improve bottom line results.  Our full range of first and third party receivables management services include:

• Automated contact options
• Letter series/postcards
• Bi-lingual recovery specialists
• Skip tracing
• Credit bureau reporting
• Automated follow-up

We know that quality management must be integrated into every aspect of receivables management programs.  Our predictive modeling, recovery scoring, and skip tracing methodologies create a repeatable structure for success. 

As the voice of your company, ACT agents have a direct impact on your customer’s experience. ACT provides specialized training for our agents, ensuring compliance with Federal and State regulations and continuous building of communication techniques. Extensive quality assessments provide agents with the feedback and support to make the best impression on your customers.