What are you looking for in a partner? Today, there is an endless supply of options for outsourcing. We know that each project is unique - even when part of the same program.
We believe excellence is a fine blend of the intangibles of commitment and people with the science of process and tools. Our AFRAME methodology combines the best in people, process and technology to support our clients.
Finding the right location is critical for consistent quality delivery. ACT targets under employed locations throughout the United States to build new centers tapping into vast talent pools. Our strategy offsets start up costs for many of our clients.
The Right People
ACT customer services and sales agents are your voice to customers. Comprehensive benefits and a commitment to long term opportunities help us attract the best talent available. We hire long term employees – not temporary workers. Our recruiting management practices allow us to quickly assess a candidate's technical skills, culture fit, and aptitude for learning. National background checks and computerized skills assessments protect your investment in training and keep our attrition low.
Tailored and Repeatable – Processes that Work
We do not believe in a one size fits all methodology. ISO-compliant best practices enable the collection of measurement data to accurately gather, track, analyze and integrate project metrics into the project management and development processes. We leverage industry best practices and our operations expertise without losing touch with the unique attributes of your project.
Measuring What Works – Quality and Results
ACT believes that measurement is the back bone of performance. From real time performance tracking scorecards to custom analytics reports, we focus on measuring all aspects of performance. We know that quality is a critical component of performance. Our dedicated quality teams audit every aspect of our programs from individual calls to data files.
Technology - Infrastructure for SuccessOur use of best in class technology enables ACT to deliver results and data seamlessly. Learn More