Speaking the Customer’s Language.
Connecting with customers in Spanish is no longer a courtesy – it is a necessity. Nearly 50% of US Hispanic identifies having limited English skills. With spending in the US Hispanic market place projected to reach $1 trillion by 2010, in language services are a strategic imperative. ACT can help you penetrate the Hispanic market through a variety of channels including customer care/retention, customer acquisition/sales, technical support and receivables management programs.
ACT bridges the communication gap with native speaking, bi-lingual agents. ACT attracts, develops and retains a highly skilled bilingual workforce with the ability to compete in the global market. Our in language service incorporates the complexity and subtlety of culture and colloquialism while maintaining the integrity of the program and goals. This two tiered in language approach allows our agents to truly connect - driving revenue, asset recovery, and customer loyalty.
Our results translate into any language: beyond expectations every time.